By Summer Menegakis, Phoenix Advisory Services and Cross Check Quality Assurance For decades, senior living executives have treated dining much like other amenities such as fitness or activities — important to daily life but not consistently measured. Operators relied on intuition, occasional feedback and the belief that great culinary service was more art than science. However, as senior living communities evolve and residents and their families bring higher expectations to the table, good intentions are no longer enough. We now have a clearer understanding of the profound influence dining has on …
