Navigating complex, siloed operating systems to update residents’ medical data is a common source of frustration for seniors housing portfolios. At Leisure Care, one of the nation’s largest privately held retirement and assisted living companies, this particular pain point was consuming much of the clinical staff’s working hours and detracting from their available time to care for residents. Diane Umayam, Leisure Care’s vice president of Health Services at the Seattle, Washington-based organization, noted that the electronic health record (EHR) software her teams were using often required them to reenter a …
