Navigating complex, siloed operating systems to update residents’ medical data is a common source of frustration for managers of seniors housing portfolios. At Leisure Care, one of the nation’s largest privately held retirement and assisted living companies, this particular pain point was consuming much of the clinical staff’s working hours and detracting from their available time to care for residents. Diane Umayam, Leisure Care’s vice president of Health Services at the Seattle, Washington-based organization, noted that the electronic health record (EHR) software her teams were using often required them to …
Industry Content
Webinar: The Case for Prevention — How Senior Living Operators Are Reducing Falls by 69%
Seniors Housing Business and EyeWatch LIVE held the webinar, “The Case for Prevention — How Senior Living Operators Are Reducing Falls by 69%,” on April 22. The panel examined what a prevention-driven approach to resident safety looks like in practice — and what it means for occupancy, liability exposure, and asset value. Panelists Marisa Strain of SRI Management, Melissa Gassaway of YourLIFE Senior Living, Richard Dahm of Gallagher Insurance and Valerie Whitman of EyeWatch LIVE shared perspectives on staff adoption and claims defensibility — as well as how AI-powered virtual …
Labor is the single largest operating expense in senior living, yet much of it remains invisible in budgets and staffing models. This white paper examines how bathroom design quietly drives recurring labor costs through cleaning time, reactive maintenance, staff supervision, incident response, and administrative burden. Because labor is tracked by department rather than environmental cause, these costs rarely aggregate into something leadership can clearly see—until margins are already under pressure. This report shows how small design inefficiencies compound into thousands of additional labor hours per year, equating to full-time staffing …
Webinar: Senior Living Margins — How to Maintain Rate & Keep the Resident Experience Elevated
The March 11 webinar “Senior Living Margins: How to Maintain Rate & Keep the Resident Experience Elevated” sponsored by JD Solutions Group, explored how senior living operators are navigating a paradoxical environment: strong occupancy driven by favorable demographics alongside sustained margin compression from rising labor, insurance and operating costs. Panelists emphasized that high occupancy alone no longer guarantees financial success, as today’s operating landscape is defined by complexity. Evolving consumer expectations, ongoing staffing challenges, increased regulatory pressures and a rapidly changing digital marketing ecosystem are reshaping the seniors housing outlook. A …
How Safety Investments Build Trust in Senior Living Communities
Establishing trust is an ongoing challenge for many seniors housing communities, with operators continually working to draw in new residents while simultaneously recruiting staff in an industry plagued by high turnover and labor gaps. In both efforts, evidence of the owner’s commitment to safety infrastructure can be a deciding factor that brings people in for the long term, according to Clarisa James, national vertical sales director at Kings III Emergency Communications. “Families want reassurance that loved ones are safe, not only in their living areas but throughout the community,” James …
How Clinical Key Performance Indicators Can Improve Financial Performance in Seniors Housing
Despite hopes that the rising tide in occupancy rates would lift all boats for the seniors housing industry, many operators with full properties still wrestle with revenue volatility that hinders financial performance. This phenomenon can be especially perplexing for investors who cut their teeth on other commercial property types where fully leased properties typically deliver healthy returns. Intent on their property’s real estate fundamentals, they risk overlooking the impact of clinical care on the bottom line. “Revenue volatility tends to be opaque for a lot of operators because it’s in the clinical world that turbulence happens with the residents, and …
How Tech-Forward Entertainment Drives Resident Satisfaction, Revenue
The next generation of residents entering senior living communities is more digitally native than ever before. Many have embraced mobile devices, smart technology and digital streaming, and they expect the same convenience and technology in their seniors housing environments. According to a recent AARP survey, nearly two-thirds of respondents say technology enriches their lives by making daily life and aging easier. They’re increasingly using digital services to manage their finances, social lives and health and wellness. AARP research also found that among adults aged 50 and over, 91 percent own …
Emergency Ready: Promote Resilient Life Safety Programs in Senior Communities
In seniors housing, safety isn’t just a protocol; it’s a promise. With residents and their loved ones relying on clear communication and quick responses, creating and maintaining a robust emergency action plan (EAP) tailored for senior living communities is essential. From fires and severe weather to power outages and elevator malfunctions, preparation and well-tested systems can help to keep seniors safe and cared for, while reassuring families and reducing property risk. Here’s how owners and operators can build a safer, more responsive environment for residents, staff and families alike. EAP: …
Webinar: 2025 Seniors Housing Investment Outlook — Where Is Deal Velocity Now and Where Is It Headed?
The June 17 webinar “2025 Seniors Housing Investment Outlook — Where Is Deal Velocity Now and Where Is It Headed?” sponsored by CBRE, convened a powerhouse panel of executives from across the investment, development, lending and operating landscape. The session delivered candid insights on the seniors housing market’s shifting terrain as panelists discussed capital market dynamics, operational challenges and forward-looking investment and development strategies. The webinar addressed critical questions facing the seniors housing sector as we move into the second half of 2025: Who’s investing? What capital is available? How …
Webinar: Seniors Housing Shift — How Underwriting, Valuation, and Capitalization are Changing
The June 5 webinar “Seniors Housing Shift: How Underwriting, Valuation, and Capitalization Are Changing” brought together industry leaders to share insights on evolving investment strategies, lending dynamics and value trends across the seniors housing sector. Sponsored by Blueprint, the session offered expert commentary on a transforming market as operators and capital providers recalibrate while costs, occupancy, margins and interest rates stabilize. The panel examined shifts in underwriting assumptions, investor return expectations and the availability of both debt and equity capital. With a focus on market fundamentals and practical strategies, the …