Operations

DALLAS — Buckner Retirement Services, a Dallas-based nonprofit operator, has named Alyssa Adam as senior director of sales.  In her new role, Adam is leading community sales teams, implementing sales processes and initiatives, and driving revenue growth for the organization.  Adam comes to Buckner with 14 years of experience in senior living marketing and sales. In her most recent role, she served as the chief marketing officer at The Legacy Senior Communities where she led marketing and sales efforts, in-house advertising communications, website redevelopment and more. She has also held …

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CHICAGO — While interest rates have hogged the headlines of late, the seniors housing industry’s labor challenges have not disappeared. During the COVID-19 pandemic, many in the sector — particularly caregivers — left for other careers. To fill the gaps, many operators resorted to third-party agency labor, which is more expensive and means that employees may not be dedicated to the community at which they’re working. Justin Hutchens believes in a few solutions to these challenges. Hutchens is an industry veteran currently serving as executive vice president of seniors housing …

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MERIDIAN, Idaho; SANTA CLARA, Utah; and CREEK, Ariz. — Grace Management Inc. has added three senior living communities to its management portfolio: The Pointe at Meridian in Meridian; Snow Canyon Retirement Community in Santa Clara, opening in fall 2024; and Cave Creek Assisted Living in Cave Creek, opening late 2024. Gold Stream Retirement Communities owns all three properties. Based in Salt Lake City, Gold Stream has strategically honed its focus on the development of upscale retirement communities in previously underserved markets. With this expansion, Grace Management now manages 64 communities …

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FOUR CORNERS, Fla. — Watermark Retirement Communities has named Dan Guanio as executive director of The Glades at ChampionsGate in Four Corners, located between Orlando and Tampa. The community offers independent living, assisted living and memory care. Guanio has more than 16 years of experience in senior living and has served as an executive director for most of his career. He has previously served as executive director at Atria Senior Living, Saber Healthcare and Watercrest Senior Living Group. He earned his bachelor’s degree from Florida State University.

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By Joseph Cuticelli, chief operating officer and partner, Phoenix3 Holdings  Charles Darwin’s principle that survival hinges on adaptability rather than strength is more relevant than ever for senior living leaders. The industry sits at a critical juncture, with a rapidly expanding customer base and an often outdated image that no longer resonates with today’s active seniors. Technological advancements in smart homes, delivery services and accessible healthcare have empowered 74 percent of older adults to prefer staying in their current homes or downsizing, as revealed by the 2023 “Unlocking the Future” …

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By Diane Marie O’Malley, Partner, Hanson Bridgett LLP In an already difficult recruiting market, long-term care facilities now have the extra burden of complying with the new staffing rules implemented by the Centers for Medicare & Medicaid Services (CMS) and the Department of Health and Human Services. While some facilities already meet these requirements, certainly this will impact bottom lines of those providers who do not meet these standards and thus must start budgeting for this increased cost. On April 22, 2024, CMS issued the Minimum Staffing Standards for Long-Term Care (LTC) Facilities …

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CHARLOTTE, N.C. — SRI Management has expanded into North Carolina with the management transition of Trevi Vibrant Senior Living, an independent living community in Northeast Charlotte.  Located between I-485 and the Charlotte Motor Speedway, Trevi Vibrant Senior Living is close to Concord Mills, offering abundant shopping, entertainment, hospitality and medical options. Trevi Vibrant Senior Living is part of the 45-acre Trevi Village mixed-use development.

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Seniors Housing Contrarians Webinar panel

The June 27 webinar “Meet Seniors Housing’s Contrarians — A Handful of Investors Go Big in a Challenging Environment” covered the difficulties and opportunities in seniors housing, including the impact of rising interest rates, the rise of regional operators and best practices for meeting regulatory requirements. The panel of industry experts also shared insights on managing troubled assets and adapting to post-pandemic challenges in the healthcare real estate industry. Despite concerns about affordability and rising insurance costs, there were signs of growth and opportunity in the sector. Speakers emphasized the …

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RALEIGH, N.C. — Solera Senior Living, a Denver-based operator, developer and investor of senior living communities across the U.S., has been named the operator of The Willows at Raleigh, an independent living community in Raleigh. Focus Healthcare Properties recently acquired the property.  The Willows offers 143 independent living residences. It is located in a residential area with easy access to big-city amenities. Residents are near shopping and dining, as well as major attractions in the capital city: North Carolina State University, the NC State Fairgrounds, Millbrook, Wake Forest and Falls …

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By Steven Leone, principal, Spiezle Architectural Group Inc.  Staff retention has become a critical issue in today’s evolving work environment. Post-pandemic changes necessitate new strategies to attract and retain employees more effectively. The National Investment Center for Seniors Housing & Care (NIC) published data in May 2022 that showed the annual turnover across primary markets the organization tracks was about 85 percent.  This article explores various methods that we currently use to attract and retain staff. What strategies have worked? What are the financial impacts? Does operational realignment and staff empowerment equal greater engagement?  Today’s workforce …

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