Today’s seniors are arriving at communities with Netflix accounts, smartphones, and decades of connected habits — and they expect the same seamless technology experience they had at home. In this on-demand webinar sponsored by DISH Business, Matt Catlin of DISH Business and Ryan Kane of NextGenTV explore what that shift means for operators and how to respond thoughtfully. Key takeaways include: View the webinar slides. Watch the full webinar to hear how to address real-world infrastructure challenges, common mistakes communities make when selecting a provider, how bulk contracts can reduce per-room …
Technology
SAN FRANCISCO — Senior living software company Cubigo has appointed a new chief growth officer. Chris Mohrman, who has previously held roles with both Markentum and WelcomeHome, will assume the role. Mohrman will lead sales and marketing operations, oversee go-to-market strategy and drive pipeline and revenue growth. “I’m thrilled to begin my new role as VP of Growth at Cubigo and partner with an incredible team focused on innovation in senior living,” says Mohrman. “In this role, I will be helping accelerate growth, strengthen industry partnerships and most importantly create …
Webinar: Emergency Communications in Senior Living — Navigating Code Changes, Closing Gaps, and Reducing Risk
Emergency communication systems are facing pressure on multiple fronts: This webinar with Kings III Emergency Communications offers a look at what’s changing, what it means for budgeting and compliance planning, and how to evaluate your current systems before a problem — or a modernization project — forces the issue. This webinar was sponsored by Kings III, a full-service emergency communications provider specializing in 24/7 monitored help phones. The company supports senior living communities nationwide with code-compliant solutions designed for reliability as legacy phone infrastructure is retired. Learn more here. For more …
Navigating complex, siloed operating systems to update residents’ medical data is a common source of frustration for managers of seniors housing portfolios. At Leisure Care, one of the nation’s largest privately held retirement and assisted living companies, this particular pain point was consuming much of the clinical staff’s working hours and detracting from their available time to care for residents. Diane Umayam, Leisure Care’s vice president of Health Services at the Seattle, Washington-based organization, noted that the electronic health record (EHR) software her teams were using often required them to …
By Hayden Spiess Baby boomers, who form the incoming wave of seniors housing residents, have witnessed remarkable — some might say dizzying — technological leaps in their lifetimes. Born between 1946 and 1964, baby boomers have begun to turn 80 this year. The oldest among the generation were born even before the microwave had been brought into existence (in 1947). Now, fewer than 100 years later, innovations have enabled everything from artificial intelligence (AI) capable of carrying on conversations to self-driving cars. Senior living specifically has seen its own surge …
How Safety Investments Build Trust in Senior Living Communities
Establishing trust is an ongoing challenge for many seniors housing communities, with operators continually working to draw in new residents while simultaneously recruiting staff in an industry plagued by high turnover and labor gaps. In both efforts, evidence of the owner’s commitment to safety infrastructure can be a deciding factor that brings people in for the long term, according to Clarisa James, national vertical sales director at Kings III Emergency Communications. “Families want reassurance that loved ones are safe, not only in their living areas but throughout the community,” James …
RALEIGH, N.C. — Katie Davis has joined myLifeSite, a company that develops digital tools for senior living providers and prospective residents. Davis has previously held multiple executive roles with senior living providers and vendors, including that of chief operating officer at a regional continuing care retirement community company. Davis also founded CarePods, an in-home senior living model that she sold to a post-acute primary care provider. In her new role as senior advisor, Davis will focus on growth, product strategy and new market development. myLifeSite offers decision-making modules for consumers, as well …
By Fil Southerland, Yardi Senior living plays a pivotal role in the success of value-based care, a health care model in which providers are compensated based on patient results. As health care providers across the country move from a fee-for-service model to an outcome-based reimbursement model, seniors housing operators make essential contributions to achieving positive outcomes and managing risk for senior patients. As an industry, senior living needs to embrace this role, coordinating and contracting with health care providers in a peer relationship. This is vital to the outcome of …
How Clinical Key Performance Indicators Can Improve Financial Performance in Seniors Housing
Despite hopes that the rising tide in occupancy rates would lift all boats for the seniors housing industry, many operators with full properties still wrestle with revenue volatility that hinders financial performance. This phenomenon can be especially perplexing for investors who cut their teeth on other commercial property types where fully leased properties typically deliver healthy returns. Intent on their property’s real estate fundamentals, they risk overlooking the impact of clinical care on the bottom line. “Revenue volatility tends to be opaque for a lot of operators because it’s in the clinical world that turbulence happens with the residents, and …
By Lynn Peisner ATLANTA — How are today’s seniors housing operators using data to drive sales and increase occupancy? This was the question posed to a panel of experts speaking at the 12th annual InterFace Seniors Housing Southeast conference, held at the InterContinental Hotel in Atlanta’s Buckhead area on Aug. 27. Data can paint a big picture, depicting the true nature of demand in a market. “We like to think of it as a novel,” said Nick Jasmon, vice president of business development for American Healthcare Management Group. “What’s happening …