Tuesday, November 26, 2024
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Operations

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Make Safety a Competitive Advantage

by Jeff Shaw

COVID-19 broke seniors’ trust, and successful communities must repair it. By Raj Shah, CareSafely Running a seniors housing business is an inherently risky proposition. As an operator, you are trusted with caring for residents and patients with complex and persistent medical, physical and psychological conditions. Residents (current and future) and their families place significant trust in your organization to have appropriate safety processes and systems in place. In their minds, safety is non-negotiable. Food menus, building décor, amenities and social activities are all second-order priorities compared to basic safety. The …

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IllinoisNewsOperationsPeople

Anthem Memory Care Appoints Allison Rackow as Executive Director of Community in Oak Lawn, Illinois

by Jeff Shaw

OAK LAWN, Ill. — Anthem Memory Care has named Allison Rackow as executive director of Grace Point Place, an Anthem community in Oak Lawn, a suburb of Chicago. Rackow previously was executive director at nearby Sunrise Senior Living of Palos Park. She has also served as associate executive director for Sunrise at Fountain Square as well as executive director at ResCare Premier. Rackow earned her master’s degree in social work from Southern Illinois University Carbondale and a bachelor’s degree in social work from University of Wisconsin-Whitewater.

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Company NewsNewsOperations

Discovery Senior Living Launches Centralized Contact Center to Streamline Sales

by Jeff Shaw

BONITA SPRINGS, Fla. — Owner-operator Discovery Senior Living has launched a centralized contact center at its Bonita Springs home office. The center will position a team of inside sales specialists who will engage with all new prospects, create more detailed customer profiles and share information based on each prospect’s specific needs and desires. Specialists will then facilitate direct connections with senior lifestyle counselors from the Discovery Senior Living communities that interest them. Discovery expects the move increase the percentage of documented leads, improve gathering of contact information, grow the provider’s …

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Company NewsNewsOperations

Atria to Operate 21 Independent Living Communities, Unveils New Brand

by Jeff Shaw

LOUISVILLE, Ky. — Atria Senior Living, a Louisville-based operator of independent and assisted living communities across the United States and Canada, has assumed management of 21 independent living communities owned by New Senior Investment Group (NYSE: SNR). The communities are spread across nine states, concentrated in the Northeast, Midwest and West Coast. It is the first partnership between Atria and New Senior. Holiday Retirement previously operated the communities. Atria will manage these new communities through its Atria Retirement brand. While the brand debuted in Canada in 2014, these will represent …

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CaliforniaNewsOperationsPeople

Kisco Senior Living Hires Ricardo Romero as Executive Director at Drake Terrace in San Rafael, California

by Jeff Shaw

SAN RAFAEL, Calif. — Kisco Senior Living has named Ricardo Romero as the new executive director of Drake Terrace in the Bay Area city of San Rafael. Romero brings more than 13 years of senior living experience to his new role. He has held multiple positions at senior living communities across the Bay Area, including business office manager, concierge manager and activities director. He previously served as the resident relations director at Byron Park, a sister community to Drake Terrace. Romero joined Kisco Senior Living in 2019. As executive director …

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Affordable HousingIndianaNewsOperations

AHEPA Management to Operate Two Affordable Assisted Living Communities in Indiana

by Jeff Shaw

FISHERS, Ind. — AHEPA Affordable Housing Management Co. (AMC) has reached an agreement with Gardant Management Solutions to assume management of two affordable assisted living lifestyle communities located in Indiana, effective March 1. Through its newly launched subsidiary, Hellenic Management Company, Fishers-based AMC will assume management of two affordable assisted living communities AMC owns, Hellenic Senior Living of Indianapolis and Hellenic Senior Living of New Albany. “We are excited about future opportunities for growth and that optimism begins with reaching an agreement with Gardant to assume management of these two …

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Industry ContentOperationsPeopleVideosWebinars

Webinar: Seniors Housing Vaccine Rollout & Infectious Disease Prevention

by Sarah Daniels

On Feb 16., Seniors Housing Business and sponsor Philips hosted the webinar “Seniors Housing Vaccine Rollout and Infectious Disease Prevention: An Operations Playbook.” How are operators handling logistical, emotional, ethical and strategic concerns involved with vaccination? How to encourage healthy behavior for seniors and concerned loved ones? Industry professionals in this webinar provide advice on approaches to sensitive topics including promoting vaccinations to stressed staff and communicating a clear message as an operator. The future of senior care (and a new approach to many diseases) is just on the horizon. Click here …

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NewsOperations

Webinar Panelists: Residents Line Up for Vaccine, but Employees Hesitate

by Jeff Shaw

As the COVID-19 vaccine rolls out around the country, nobody is more excited to put the pandemic behind them than seniors housing operators. The disease has driven occupancy to record-low rates, while 39 percent of all deaths from the disease occurred in skilled nursing facilities, according to a December report by AARP. Residents have largely been eager to take the vaccine. However, employees have been much more hesitant. “After almost a year of navigating the COVID-19 pandemic and the effects on staff, residents and family members, the news of the …

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NewsOperationsPeople

Cadence Living Hires Pat Teske as Vice President of Facilities Management

by Jeff Shaw

SCOTTSDALE, Ariz. — Cadence Living has hired Pat Teske as vice president of facilities management. Teske will have principal responsibility for preventative maintenance, director management, renovation planning and plant management of Cadence’s portfolio of senior living communities. He joins Cadence after a career as a business owner in the fields of mechanical engineering and agriculture. “Individuals that have been leaders of their own business are the kind of talent Cadence looks to attract,” says Eric Gruber, principal with Cadence. “We are looking forward to Pat bringing his management skills in …

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AcquisitionsIllinoisNewsOperations

Health Dimensions Group to Manage Former Brookdale Community in Burr Ridge, Illinois

by Jeff Shaw

BURR RIDGE, Ill. — Health Dimensions Group (HDG) has taken over management of Brookdale Burr Ridge, with plans to reposition the community and rebrand it as Dimensions Living Burr Ridge. Burr Ridge is located near the Des Plaines river approximately 18 miles southwest of downtown Chicago. The community features assisted living, memory care, rehabilitation and skilled nursing services. The number of units was not disclosed. HDG provides management and oversight for 38 senior care and living communities in eight states, serving more than 2,000 residents and overseeing more than 2,000 …

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