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Argentum Panel: COVID May Have Forced Operators to Change for the Better

by Jeff Shaw

NEW ORLEANS — While the COVID-19 pandemic was a tragic and challenging time for seniors housing operators, many are now looking at the ways the industry can improve as a result. Those operators can see, in retrospect, how the way they were forced to respond to the crisis will pay dividends for years. “We’re looking at adjustments that should’ve always been done this way,” said Stephanie Harris, CEO and principal at Arrow Senior Living. “That’s one of the silver linings from COVID.” Harris made her comments during the “Insights From …

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Assisted LivingNewsOperationsPeople

Bridges by EPOCH Names Luidja Jean Louis as Executive Director of Community in Lexington, Massachusetts

by Jeff Shaw

LEXINGTON, Mass. — Bridges by EPOCH has named Luidja Jean Louis as executive director of Bridges by EPOCH at Lexington, a memory care assisted living community in Lexington. Louis’ daily responsibilities include directing the community’s overall operations and leading team members in providing care. Louis has served as the community’s wellness director since March 2022. Louis holds several higher education diplomas and certifications, including an associate’s degree in nursing from Quincy College.

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Buckner Retirement Services Promotes Aaron Hargett to Senior Executive Director

by Jeff Shaw

DALLAS — Buckner Retirement Services, a Dallas-based operator, has promoted Aaron Hargett to the role of senior executive director. Hargett will continue to serve as executive director of Baptist Retirement Community, a Buckner senior living community in San Angelo, Texas, while also supporting the executive directors of five additional Buckner communities. Hargett’s new role will also involve participating in the strategic growth of Buckner, providing input in organizational budget planning and assisting with special projects. Hargett joined the Baptist Retirement Community senior leadership team in 2007. Prior to becoming the …

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AcquisitionsIllinoisMemory CareNewsOperations

CareTrust REIT Acquires Two Illinois Memory Care Facilities with New Operator Relationship

by Jeff Shaw

CHICAGO — CareTrust REIT Inc. (NYSE: CTRE) has acquired a 136-unit, two-facility memory care portfolio located in metro Chicago. Chapters Living will take over operations at the community, which is a new relationship for CareTrust. Chapters Living is a seniors housing and memory care operator based in the Midwest led by industry veteran Danny Stricker. The two properties will be placed in a 15-year, triple-net lease. The agreement includes two five-year extension options as well as annual CPI-based rent escalators. CareTrust’s initial investment in the facilities, inclusive of transaction costs, …

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Active AdultAssisted LivingFeaturesIndependent LivingIndustry ContentOperationsTechnologyVideosWebinars

Webinar: Seniors Housing & CRM: Can You Predict the Future?

by Sarah Daniels

  The April 19 webinar “Seniors Housing & CRM: Can You Predict the Future?” is all about data — how best to use it to drive strategy and decisions, especially in the near future. Join sponsor WelcomeHome Software and a panel of seniors housing industry experts as they discuss customer relationship management (CRM) technology and analyze the WelcomeHome Year In Review: 2022 report. This hour-long webinar highlights the report’s findings and the best strategies in terms of occupancy, referrals and metrics to track within communities. Timestamps of major topics covered: (3:24) Report summary Occupancy since …

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Industry VoicesOperationsTechnology

Advancing Innovative Social Solutions with Design

by Jeff Shaw

By Philippe Saad, Principal, DiMella Shaffer Mention senior living to people and the images evoked are often less than exciting, especially for those who value both an independent and connected life. The pictures that come to many minds are often ones of isolated living with marginal interactions beyond other residents and occasional family visits.  Even in a multi-generational household with parents living with their children and possibly grandchildren, the loss of independence can lead to feelings of isolation and depression, even with the energy of three-generational living. It may sound …

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Industry VoicesOperations

Question of the Month: Additional Revenue Streams

by Jeff Shaw

What are innovative operators doing to create additional revenue streams? Impress the whole family By Jennifer Dixon CEO JD Solutions Group The most innovative operators are investing in creating curated experiences that reflect the interests and needs of not only their residents, but also their residents’ family members. From expanded dining choices and spa services to tech-enabled healthcare options, these operators offer standout communication, services and programs. Even better, communities with these enhanced offerings have stronger sales and occupancy performance. Across the continuum of senior living, from active adult to …

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Grace Management Promotes Brian Storey to Vice President of Operations

by Jeff Shaw

MAPLE GROVE, Minn. — Grace Management Inc. has promoted Brian Storey to the newly created position of vice president of operations. Storey joined Grace Management in February 2015 as the executive director of The Highlands, located in Topsham, Maine. From there, he moved into a regional director of operations role in 2017. As vice president of operations, Storey directs and manages ancillary operations functions for Grace Management and supports capital projects. Storey is a graduate of the Kendall College School of Hospitality Management, where he earned a bachelor’s degree in …

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CCRCNewsOperationsPeopleWashington

Emerald Communities Promotes Michelle Wood to Vice President of Operations

by Jeff Shaw

REDMOND, Wash. — Emerald Communities, the Redmond-based nonprofit operator of Emerald Heights and Heron’s Key, has promoted Michelle Wood from corporate controller to vice president of operations. Wood will provide leadership, strategic and daily operational support to the executive directors at Emerald Heights and Heron’s Key. Wood will ensure proper management, planning, organization evaluation and control in all operating departments for each community. She will also oversee Emerald Communities’ director of food and beverage services and serve as Emerald Communities’ corporate risk and compliance officer. With the promotion of Wood, …

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NewsOperationsPeopleTexas

Buckner Retirement Services Selects Stephan Pyles as Chief Culinary Advisor

by Jeff Shaw

DALLAS — Buckner Retirement Services has selected chef Stephan Pyles as chief culinary advisor for its senior living communities in Texas. The James Beard Award-winning chef from Texas will help enhance the culinary experiences at Buckner Villas in Austin, Calder Woods in Beaumont, Parkway Place in Houston, and Buckner Westminster Place in Longview, in addition to his established advisory role with Ventana by Buckner in Dallas. Buckner previously collaborated with Pyles to craft a new type of dining experience for seniors ahead of the opening of Ventana by Buckner in …

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