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Operations

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Active AdultAssisted LivingContent PartnersFeaturesIndependent LivingIndustry ContentOperationsPeopleSkilled NursingTechnology

Your Caregiver Team Includes the Building Itself

by Sarah Daniels

While seniors housing operators grapple with occupancy issues, labor challenges and margin squeeze, the building’s role within the industry is sometimes overlooked. But innovative building design and new technologies can help improve staff efficiency, optimize resident care and increase revenue. “The senior living industry is evolving,” says Gaurie Rodman, vice president of real estate strategy and development at Direct Supply, a provider of equipment and services to the senior living and healthcare industries. “Buildings are taking on a role beyond shelter.” New building designs are being created through an efficiency …

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AcquisitionsNewsOperationsWashington

Veda Living to Manage 10 Properties in Washington State

by Jeff Shaw

WASHINGTON — Veda Living, the management company spin-off of ETROS Management Firm, has taken on a 10-property management agreement in Washington state. ETROS Management Firm, founded in 2016, specializes in turnaround management solutions for underperforming senior living assets. The properties are all branded as Greenlake Senior Living communities, which target middle-market seniors in the Pacific Northwest. With this most recent management deal, Veda Living now operates a portfolio of 15 properties across the nation.

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NewsOperationsPeople

Solstice Senior Living Promotes Nathan Mills to Vice President of Operations

by Jeff Shaw

CARLSBAD, Calif. — Solstice Senior Living, a Carlsbad-based joint venture of Integral Senior Living and NorthStar Healthcare Income, has named Nathan Mills as vice president of operations. Mills, a veteran in the senior living industry, has served for the past five years as a regional vice president of operations and will now support the entire Solstice portfolio of 32 communities. Mills has a diverse background in operations, marketing and sales and has served on numerous leadership committees throughout his career. In his previous role, Mills led operational strategy and supported …

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FeaturesNewsOperations

Argentum Panel: COVID May Have Forced Operators to Change for the Better

by Jeff Shaw

NEW ORLEANS — While the COVID-19 pandemic was a tragic and challenging time for seniors housing operators, many are now looking at the ways the industry can improve as a result. Those operators can see, in retrospect, how the way they were forced to respond to the crisis will pay dividends for years. “We’re looking at adjustments that should’ve always been done this way,” said Stephanie Harris, CEO and principal at Arrow Senior Living. “That’s one of the silver linings from COVID.” Harris made her comments during the “Insights From …

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Assisted LivingNewsOperationsPeople

Bridges by EPOCH Names Luidja Jean Louis as Executive Director of Community in Lexington, Massachusetts

by Jeff Shaw

LEXINGTON, Mass. — Bridges by EPOCH has named Luidja Jean Louis as executive director of Bridges by EPOCH at Lexington, a memory care assisted living community in Lexington. Louis’ daily responsibilities include directing the community’s overall operations and leading team members in providing care. Louis has served as the community’s wellness director since March 2022. Louis holds several higher education diplomas and certifications, including an associate’s degree in nursing from Quincy College.

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NewsOperationsPeople

Buckner Retirement Services Promotes Aaron Hargett to Senior Executive Director

by Jeff Shaw

DALLAS — Buckner Retirement Services, a Dallas-based operator, has promoted Aaron Hargett to the role of senior executive director. Hargett will continue to serve as executive director of Baptist Retirement Community, a Buckner senior living community in San Angelo, Texas, while also supporting the executive directors of five additional Buckner communities. Hargett’s new role will also involve participating in the strategic growth of Buckner, providing input in organizational budget planning and assisting with special projects. Hargett joined the Baptist Retirement Community senior leadership team in 2007. Prior to becoming the …

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AcquisitionsIllinoisMemory CareNewsOperations

CareTrust REIT Acquires Two Illinois Memory Care Facilities with New Operator Relationship

by Jeff Shaw

CHICAGO — CareTrust REIT Inc. (NYSE: CTRE) has acquired a 136-unit, two-facility memory care portfolio located in metro Chicago. Chapters Living will take over operations at the community, which is a new relationship for CareTrust. Chapters Living is a seniors housing and memory care operator based in the Midwest led by industry veteran Danny Stricker. The two properties will be placed in a 15-year, triple-net lease. The agreement includes two five-year extension options as well as annual CPI-based rent escalators. CareTrust’s initial investment in the facilities, inclusive of transaction costs, …

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Active AdultAssisted LivingFeaturesIndependent LivingIndustry ContentOperationsTechnologyVideosWebinars

Webinar: Seniors Housing & CRM: Can You Predict the Future?

by Sarah Daniels

  The April 19 webinar “Seniors Housing & CRM: Can You Predict the Future?” is all about data — how best to use it to drive strategy and decisions, especially in the near future. Join sponsor WelcomeHome Software and a panel of seniors housing industry experts as they discuss customer relationship management (CRM) technology and analyze the WelcomeHome Year In Review: 2022 report. This hour-long webinar highlights the report’s findings and the best strategies in terms of occupancy, referrals and metrics to track within communities. Timestamps of major topics covered: (3:24) Report summary Occupancy since …

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Industry VoicesOperationsTechnology

Advancing Innovative Social Solutions with Design

by Jeff Shaw

By Philippe Saad, Principal, DiMella Shaffer Mention senior living to people and the images evoked are often less than exciting, especially for those who value both an independent and connected life. The pictures that come to many minds are often ones of isolated living with marginal interactions beyond other residents and occasional family visits.  Even in a multi-generational household with parents living with their children and possibly grandchildren, the loss of independence can lead to feelings of isolation and depression, even with the energy of three-generational living. It may sound …

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Industry VoicesOperations

Question of the Month: Additional Revenue Streams

by Jeff Shaw

What are innovative operators doing to create additional revenue streams? Impress the whole family By Jennifer Dixon CEO JD Solutions Group The most innovative operators are investing in creating curated experiences that reflect the interests and needs of not only their residents, but also their residents’ family members. From expanded dining choices and spa services to tech-enabled healthcare options, these operators offer standout communication, services and programs. Even better, communities with these enhanced offerings have stronger sales and occupancy performance. Across the continuum of senior living, from active adult to …

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