Communication Platform VoiceFriend Acquires Caremerge’s Engagement and Wellness Business, Rebrands to Icon

by Jeff Shaw

NEWTON, Mass. — VoiceFriend, a Newton-based, HIPAA-compliant, cloud-based communication platform for senior care organizations, has acquired Caremerge’s family and resident engagement business.

The combined company will be known as Icon and will couple VoiceFriend’s communication technology capabilities with Caremerge’s engagement platform.

The acquisition enables VoiceFriend to continue its strategic growth and expand its suite of offerings to include family and resident engagement and wellness applications. The deal will also enable VoiceFriend to introduce Caremerge’s solution to its footprint of over 1,200 communities and to the skilled nursing market. Caremerge will continue to operate its clinical portfolio without any changes and will have an integration with the new combined solution offering. Currently, Caremerge’s technology is used in over 500 communities in the U.S. and Canada.

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