WEST ALLIS, Wis. — Heritage Senior Living has hired Tammy Schafer as its new vice president of operations. Based in West Allis, Heritage operates 16 seniors housing communities in Wisconsin, including independent living, assisted living, “enhanced assisted living” and memory care.
Schafer holds a bachelor’s degree in gerontology and master’s degree in business management. She has acted in a variety of leadership roles in the senior living space, including president and CEO at Saint Simeon’s Episcopal Home, senior vice president of operations at Evergreen Senior Living, and senior executive director at Bradford Village Retirement Community.
As vice president of operations, Schafer will work collaboratively with the communities, corporate office and executive leadership teams to enhance Heritage’s culture, implement improvement strategies and aid in staffing and employee education. Areas of focus will include monitoring and improving resident satisfaction; working with the quality department to improve quality of care; and assisting with employee retention. Schafer will also be involved in projects related to new communities at the growing company.