Operations

By Summer Menegakis, Phoenix Advisory Services and Cross Check Quality Assurance For decades, senior living executives have treated dining much like other amenities such as fitness or activities —  important to daily life but not consistently measured. Operators relied on intuition, occasional feedback and the belief that great culinary service was more art than science. However, as senior living communities evolve and residents and their families bring higher expectations to the table, good intentions are no longer enough.   We now have a clearer understanding of the profound influence dining has on …

By Curtis Forbes, MustardHub Assisted living, memory care, skilled nursing — whatever the care level, senior living facilities exist to help residents live well. Residents should not just survive, but actually thrive. The secret to making that happen isn’t fancy tech or spa-like amenities. It’s the people on the floor. When staff are trained, engaged and actually cared for themselves, residents receive better care. As staff satisfaction goes up, the number of mistakes goes down. The inverse is also true. Burned-out staff don’t stick around, and the residents pay the …