Despite hopes that the rising tide in occupancy rates would lift all boats for the seniors housing industry, many operators with full properties still wrestle with revenue volatility that hinders financial performance. This phenomenon can be especially perplexing for investors who cut their teeth on other commercial property types where fully leased properties typically deliver healthy returns. Intent on their property’s real estate fundamentals, they risk overlooking the impact of clinical care on the bottom line. “Revenue volatility tends to be opaque for a lot of operators because it’s in the clinical world that turbulence happens with the residents, and …
Operations
VANCOUVER, B.C. — The International Council on Active Aging (ICAA) has announced the winners of its inaugural Plate of Distinction awards, which recognize culinary excellence in senior living communities. Recipients of the awards include Manor at Willow Valley Communities in Lancaster, Pennsylvania; The Watermark at Bellevue in Bellevue, Washington; and Matthews Glen by Acts Retirement-Life Communities in Matthews, North Carolina. According to the ICAA, communities were evaluated across the areas of nutrition, taste and presentation, hospitality and mealtime experience, innovation and culture and leadership. Communities completed self-evaluations, benchmarked performance against peer …
By Lynn Peisner ATLANTA — How are today’s seniors housing operators using data to drive sales and increase occupancy? This was the question posed to a panel of experts speaking at the 12th annual InterFace Seniors Housing Southeast conference, held at the InterContinental Hotel in Atlanta’s Buckhead area on Aug. 27. Data can paint a big picture, depicting the true nature of demand in a market. “We like to think of it as a novel,” said Nick Jasmon, vice president of business development for American Healthcare Management Group. “What’s happening …
WINDSOR, Calif. — Gallaher Cos. has announced the launch of Gallaher Signature Living (GSL), a new management company that will oversee operations for Gallaher’s portfolio of luxury senior living communities across California. According to the organization, GSL will allow for continuity, expanded resources and a greater focus on quality, service and enrichment. Page Ensor will lead GSL as chief executive officer. Ensor brings more than 25 years of experience in senior living leadership to the role. During her tenure with Brookdale Senior Living, Ensor led the oversight of 70 communities across …
SAN ANTONIO — Carbon Shepherd Development, a partnership between two commercial real estate firms, is preparing to welcome residents to Woodland Cottages Westover Hills, a gated active adult retirement community with single-family residences in San Antonio. The 78-cottage community officially opens later this month and features a community center and pool as well as an outdoor pickleball court. An all-inclusive monthly rate includes utilities, Wi-Fi, trash service, pest control and maintenance. This is the third Woodland Cottages location; Carbon Shepherd has others in Belton and College Station, Texas.
BOSTON — Phoenix3 Holdings, a collection of boutique culinary and hospitality solutions companies, has announced that it is rebranding and transitioning to Phoenix3 Collective. The company operates dining and hospitality programs within the senior living sector. Additionally, Phoenix3 has acquired Quality Culinary Solutions (QCS), an advisory firm dedicated to transforming dining operations within self-operated seniors housing communities. Phoenix3’s full suite now includes seven brands — Innovative Hospitality Solutions, Centicor Procurement Services, CrossCheck Quality Assurance, Culinour, Infuse Hospitality, QCS and Restaura, a dining management company for seniors housing communities.
How Tech-Forward Entertainment Drives Resident Satisfaction, Revenue
The next generation of residents entering senior living communities is more digitally native than ever before. Many have embraced mobile devices, smart technology and digital streaming, and they expect the same convenience and technology in their seniors housing environments. According to a recent AARP survey, nearly two-thirds of respondents say technology enriches their lives by making daily life and aging easier. They’re increasingly using digital services to manage their finances, social lives and health and wellness. AARP research also found that among adults aged 50 and over, 91 percent own …
SANTA CLARA, Calif. — Ellore Senior Living, a recently opened 176-unit seniors housing community in Santa Clara, has launched a new onsite wellness program. Dubbed Wellness by Ellore, the program will offer onsite healthcare services to residents. Wellness by Ellore offers five “pillars” of care — Medical Advisement, Concierge Medicine, Ellore Med, Ellore Balance and Traditions Memory Care. Dr. Mahyar Ayati is leading the program. Through an exclusive partnership with Pine Park Health, Concierge Medicine will offer primary and specialist care including dentistry, podiatry, audiology, optometry and therapeutic massage. Ellore Med …
Emergency Ready: Promote Resilient Life Safety Programs in Senior Communities
In seniors housing, safety isn’t just a protocol; it’s a promise. With residents and their loved ones relying on clear communication and quick responses, creating and maintaining a robust emergency action plan (EAP) tailored for senior living communities is essential. From fires and severe weather to power outages and elevator malfunctions, preparation and well-tested systems can help to keep seniors safe and cared for, while reassuring families and reducing property risk. Here’s how owners and operators can build a safer, more responsive environment for residents, staff and families alike. EAP: …
AUSTIN, Texas and BEAVERTON, Ore. — Clearwater Living has added two new seniors housing communities to its management portfolio. Now operating as Clearwater Beaverton (formerly Anthology of Beaverton) and Clearwater at The Arboretum (formerly Anthology of The Arboretum), the properties are located in Beaverton, Oregon, and Austin, Texas, respectively. Clearwater at The Arboretum features 130 assisted living and memory care units in studio, one- and two-bedroom floorplans. Amenities at the community include a restaurant, bistro, fitness center, arts and crafts room, salon, theater, game room, outdoor courtyards and rooftop terraces. Clearwater …