Technology

By Ali Sareea, CTO, Glennis Solutions Back in the mid 1970s, Business Week boldly predicted the advent of the “paperless office.” It was a concept that made sense because computers were becoming commonplace for the first time, and functions such as accounting and record-keeping were perfectly suited for digitization. As it turned out, however, the amount of paper used in business doubled between 1980 and 2000 despite major advances in technology. Over the last two decades, many industries have replaced paper-based processes with digital tools, but senior living has been …

The way consumers engage with senior living providers has shifted in recent years. By John Lariccia, CEO, co-founder, WelcomeHome Software In today’s digital world, the future seems to arrive faster each day. New technology swiftly changes our expectations as consumers and how we interact with businesses. The most successful organizations understand that customers expect quick responses — often meaning mere seconds. If you can’t deliver on customer preferences and expediency, it is easier than ever for that customer to simply walk away. The consumer’s inclination for effortless connecting can be …