LOS ANGELES — Participants in the “Best-in-Class Operators” panel at France Media’s InterFace Seniors Housing West conference, held Feb. 2 at the Omni Los Angeles, had one task, albeit a large one: provide the blueprint for operational success in a challenging market. Though there were various strategies thrown out to combat the whack-a-mole challenges currently plaguing operators, panelists noted that the goal of seniors housing remains the same in any market: to increase occupancy and rents, which is done by providing a product people not only need, but also want. …
Technology
The way consumers engage with senior living providers has shifted in recent years. By John Lariccia, CEO, co-founder, WelcomeHome Software In today’s digital world, the future seems to arrive faster each day. New technology swiftly changes our expectations as consumers and how we interact with businesses. The most successful organizations understand that customers expect quick responses — often meaning mere seconds. If you can’t deliver on customer preferences and expediency, it is easier than ever for that customer to simply walk away. The consumer’s inclination for effortless connecting can be …
PHILADELPHIA — It is common to hear operators proudly profess that it’s their culture that allows them to be top employers in the seniors housing industry, helping to face the massive labor shortage within the sector. However, “culture” can be a nebulous word, and employee surveys show that what employees say makes for a good culture is far different from what the employers believe, according to Charles Turner, CEO of shift-filling software platform KARE. Turner, a former president of two operators in previous positions, didn’t pull punches regarding the overuse …
NASHVILLE, Tenn. — Uniguest, a Nashville-based digital engagement technology for multiple industries including seniors housing, has promoted Matt Goche to chief executive officer from his role as chief operating officer, taking over responsibility from Jeff Hiscox following a six-year tenure. Hiscox will move into the chairman role on Uniguest’s board of directors and act as a strategic advisor to the Uniguest executive team, while Goche steps up to take responsibility for the day-to-day operations of the company and driving revenue growth. Supporting Goche in his new role, Mike Rethage joins …
CHICAGO — Referah, a Chicago-based company providing a new referral service for seniors housing communities, has officially launched. “With more than 10,000 baby boomers achieving retirement age every day in America, the demand for senior and assisted living communities is facing a strong growth period for those with solutions anticipating a step ahead on the innovation curve,” says Lesley Durkan, president and CEO of the company. The goal is to cut away the confusion and clutter of senior living searches by employing more and better input by including social interests, …
By Sara Aristizabal, Delos Labs For over two years, people in the United States and around the world have lived under varying levels of precautionary measures to control the outbreak of COVID-19. Mandatory masking, vaccinations, social distancing and stay-at-home restrictions helped to slow the spread of the virus and prevent deaths. Inadvertently, these governmental policies also reduced respiratory infections that only a few years ago were of great concern, particularly among older adults and children, including influenza and the respiratory syncytial virus, or RSV. Recently, however, many countries have either …
Technology Companies Enquire, Glennis Solutions, Sherpa to Merge Under New Private Equity Investor
BOULDER, Colo. — Three technology platforms focused on seniors housing — Enquire, Glennis, and Sherpa — have announced plans to merge following an investment from Boulder-based private equity firm Rubicon Technology Partners, which will be the majority shareholder in the combined company. The combined company will serve over 50 of the largest 150 seniors housing operators, and more than 800 customers in total, representing 5,700 communities across the senior living, post-acute and home care sectors. Rubicon is focused exclusively on investing in and growing enterprise software companies. Rubicon’s investment also …
As residents’ Wi-Fi needs continue to evolve, operators must keep an eye to the future without neglecting the present. By Michael Slovin, Vice President of Field Sales, Xfinity Communities Internet connectivity is probably not the first thing you think of when you hear “senior living communities.” After all, the prevailing view around seniors’ Internet demand has largely been misleading. While the pandemic certainly accelerated the need for Internet among seniors, technology use among adults aged 65+ was on the rise well before COVID-19 entered our lives. According to research from …
QUINCY, Mass — Sentrics has acquired Connected Living, a seniors housing resident engagement platform based in Quincy. The platform includes a centralized content management system that helps operators share messages with whom they want, when they want and how it is best received easily and quickly, according to Sentrics. The Connected Living technology will become part of the Sentrics Engage360 suite. Brian McWade, the president of Connected Living will become the chief product officer at Sentrics, responsible for executing the integrated engagement strategy. “Residents who stay socially engaged are more …
KANSAS CITY, Mo. — Attane, a Kansas City-based seniors housing marketing firm, has named Scott Kokotan as president and chief executive officer. Kokotan has served as Attane’s chief financial and development officer since March 2019 and helped transform the company’s technology platform to streamline the delivery of marketing solutions. He succeeds Chris Egan who left Attane this summer to pursue chairperson and board member roles for a Kansas City-based technology business. To manage the company’s financial/accounting team as Kokotan leaves the department, Attane hired Catherine Felten as senior vice president. …