Technology

Webinar: Seniors Housing & CRM: Can You Predict the Future?

by Sarah Daniels April 26, 2023

The April 19 webinar “Seniors Housing & CRM: Can You Predict the Future?” is all about data — how best to use it to drive strategy and decisions, especially in the near future. Join sponsor WelcomeHome Software and a panel of seniors housing industry experts as they discuss customer relationship management (CRM) technology and analyze the WelcomeHome Year In Review: 2022 report. This hour-long webinar highlights the report’s findings and the best strategies in terms of occupancy, referrals and metrics to track within communities. Timestamps of major topics covered: (3:24) Report summary Occupancy since …

April 26, 2023

Industry Voices Operations Technology

Advancing Innovative Social Solutions with Design

by Jeff Shaw April 24, 2023

By Philippe Saad, Principal, DiMella Shaffer Mention senior living to people and the images evoked are often less than exciting, especially for those who value both an independent and connected life. The pictures that come to many minds are often ones of isolated living with marginal interactions beyond other residents and occasional family visits. Even in a multi-generational household with parents living with their children and possibly grandchildren, the loss of independence can lead to feelings of isolation and depression, even with the energy of three-generational living. It may sound …

April 24, 2023

Active Adult Assisted Living CCRC Content Partners Features Independent Living Industry Content Operations People Skilled Nursing Technology

Five Tips on How to Leverage Data and Analytics

by Sarah Daniels April 10, 2023

State-of-the-art software tools can improve operational efficiency, enhance resident outcomes and boost the bottom line. What can you utilize that has a positive impact on both residents and business results? Data and analytics. With real-time information on performance, senior care executives and clinicians can identify and overcome roadblocks to success. New improvements in the use of data and analytics are helping to guide decision-making. Data mining can boost staff efficiency and profitability. At the same time, data entry is becoming faster and easier. Software tools with the latest graphics make …

April 10, 2023

Industry Voices Technology

What the Data Revolution Means for Resident Wellness

by Jeff Shaw March 21, 2023

By Ali Sareea, CTO, Glennis Solutions Back in the mid 1970s, Business Week boldly predicted the advent of the “paperless office.” It was a concept that made sense because computers were becoming commonplace for the first time, and functions such as accounting and record-keeping were perfectly suited for digitization. As it turned out, however, the amount of paper used in business doubled between 1980 and 2000 despite major advances in technology. Over the last two decades, many industries have replaced paper-based processes with digital tools, but senior living has been …

March 21, 2023

News People Technology

WelcomeHome Software Hires Patrick Sharp as Enterprise Account Executive

by Jeff Shaw March 3, 2023

ATLANTA — WelcomeHome Software, a customer relationship management system for the seniors housing industry, has hired Patrick Sharp as an enterprise account executive. Sharp’s 18-year career in the software industry included roles in implementation, account management and sales. He spent 10 years at Horizon Software International, specializing in senior living dining and public education technology. He also served as a project-based consultant helping senior living operators evaluate software platforms.

March 3, 2023

From The Magazine Technology

IoT Is Next Big Tech Disruptor

by Jeff Shaw March 1, 2023

Operators leverage Internet of Things platforms to improve health and well-being of seniors while maximizing workflow and revenues. By Eric Taub The so-called smart home is fast becoming the standard home. Today, everyday appliances such as refrigerators and ovens in addition to lighting and HVAC can be controlled via the internet. Now, that same technology is increasingly being employed in senior living as a way to increase resident well-being and improve a community’s operating efficiencies and bottom line. It’s called IoT, or the Internet of Things, a phrase that defines …

March 1, 2023

Features News Operations Technology

Operators Say Storytelling is the Key to Selling

by Jeff Shaw February 27, 2023

LOS ANGELES — Participants in the “Best-in-Class Operators” panel at France Media’s InterFace Seniors Housing West conference, held Feb. 2 at the Omni Los Angeles, had one task, albeit a large one: provide the blueprint for operational success in a challenging market. Though there were various strategies thrown out to combat the whack-a-mole challenges currently plaguing operators, panelists noted that the goal of seniors housing remains the same in any market: to increase occupancy and rents, which is done by providing a product people not only need, but also want. …

February 27, 2023

Industry Voices Technology

Leverage the Power of Mobile Technology

by Jeff Shaw February 6, 2023

The way consumers engage with senior living providers has shifted in recent years. By John Lariccia, CEO, co-founder, WelcomeHome Software In today’s digital world, the future seems to arrive faster each day. New technology swiftly changes our expectations as consumers and how we interact with businesses. The most successful organizations understand that customers expect quick responses — often meaning mere seconds. If you can’t deliver on customer preferences and expediency, it is easier than ever for that customer to simply walk away. The consumer’s inclination for effortless connecting can be …

February 6, 2023

Features News Operations People Technology

KARE CEO: ‘Culture’ Doesn’t Mean What Operators Think

by Jeff Shaw January 17, 2023

PHILADELPHIA — It is common to hear operators proudly profess that it’s their culture that allows them to be top employers in the seniors housing industry, helping to face the massive labor shortage within the sector. However, “culture” can be a nebulous word, and employee surveys show that what employees say makes for a good culture is far different from what the employers believe, according to Charles Turner, CEO of shift-filling software platform KARE. Turner, a former president of two operators in previous positions, didn’t pull punches regarding the overuse …

January 17, 2023

News People Technology

Uniguest Promotes Matt Goche to CEO

by Jeff Shaw January 12, 2023

NASHVILLE, Tenn. — Uniguest, a Nashville-based digital engagement technology for multiple industries including seniors housing, has promoted Matt Goche to chief executive officer from his role as chief operating officer, taking over responsibility from Jeff Hiscox following a six-year tenure. Hiscox will move into the chairman role on Uniguest’s board of directors and act as a strategic advisor to the Uniguest executive team, while Goche steps up to take responsibility for the day-to-day operations of the company and driving revenue growth. Supporting Goche in his new role, Mike Rethage joins …

January 12, 2023

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