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True Connection Communities to Operate 156-Unit Skye Luxury Senior Living Near Austin, Texas

by Jeff Shaw

LEANDER, Texas — True Connection Communities (TCC) has expanded its operating platform with the addition of Skye Luxury Senior Living, a 156-apartment independent living community in Leander, a northwestern suburb of Austin. A value-add opportunity, TCC plans to upgrade the nearly four-year-old community by improving design elements in select apartments, modifying the dining room to accommodate more dining tables, and enhancing the pool deck to create a more inviting space for residents. The community will be rebranded as Verena at Leander. True Connection Communities operates a portfolio of 13 active …

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EPOCH Senior Living Promotes Kristine Tilton to VP of Operations for Waterstone Senior Living

by Jeff Shaw

WALTHAM, Mass. — EPOCH Senior Living has promoted Kristine Tilton from an executive director position to vice president of operations for Waterstone Senior Living. Tilton will now be responsible for the operational oversight of all current and future communities. Waltham-based EPOCH Senior Living has operated New England senior living communities since 1997.

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FloridaNewsOperationsPeople

Watercrest Promotes Michelle Miller to Executive Director of Community in Sebastian, Florida

by Jeff Shaw

SEBASTIAN, Fla. — Watercrest Senior Living Group has promoted Michelle Miller to executive director of Pelican Landing Assisted Living and Memory Care in Sebastian. Miller will replace Kim Sviben, who was recently promoted to area director of operations. Miller joined Watercrest in 2019 as assistant executive director of Watercrest St. Lucie West, where she supported community growth and established relationships with her team and resident families. Miller brings 22 years of nursing experience to her role, as well as service in the U.S. Army where she spent four years in …

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NewsOperations

Brookdale Opens Communities for Indoor Visits

by Jeff Shaw

NASHVILLE, Tenn. — A little over a year after visitor restrictions were put into place to help protect residents from COVID-19, Brookdale communities across the country are now able to lift those restrictions to allow both outdoor and indoor visits, subject to specific state guidance. The state regulatory agencies in the 43 states in which Brookdale operates have adapted guidance to align with the recently updated protocols from the Centers for Disease Control (CDC) and/or the Centers for Medicare and Medicaid Services (CMS) allowing assisted living, memory care and skilled …

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Watercrest Promotes Kim Sviben to Area Director of Operations

by Jeff Shaw

VERO BEACH, Fla. — Watercrest Senior Living Group has promoted Kim Sviben to the role of area director of operations, leading the company’s growing Southeast portfolio. Sviben joined the Watercrest family in 2017 as resident wellness director, later becoming executive director of Pelican Landing Assisted Living and Memory Care in March 2019. During her leadership, Sviben and her team accomplished 100 percent occupancy twice and earned the title of ‘Best Assisted Living Community’ two years in a row from the Hometown News.

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American House Hires Mary Anderson as Chief Human Resources Officer

by Jeff Shaw

SOUTHFIELD, Mich. — American House Senior Living Communities, a Southfield-based operator, has hired Mary Anderson for the role of chief human resources officer. Anderson will also serve as the chief human resources officer for affiliated companies REDICO and Continuum Services. Anderson is responsible for the creation and implementation of human resource strategies, policies, and programs across American House’s portfolio of more than 50 communities in five states. Anderson has 32 years of experience in the field of human resources and organization development. Her prior assignments have included three of the …

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NewsOperationsWisconsin

Health Dimensions Group to Manage Two Former Brookdale Communities in Wisconsin

by Jeff Shaw

APPLETON and STEVENS POINT, Wis. — Health Dimensions Group (HDG) has taken over operations of two seniors housing communities in Wisconsin. The repositioning of Brookdale Appleton to Dimensions Living Appleton and Brookdale Stevens Point to Dimensions Living Stevens Point took place on March 1. Dimensions Living Appleton is an assisted living and memory care senior living community surrounded by woods and new walking paths yet still close proximity to shops, parks, theatres, and the Timber Rattlers baseball stadium. Dimensions Living Stevens Point, located in Stevens Point, provides independent and assisted …

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Industry VoicesLegal IssuesOperations

Make Safety a Competitive Advantage

by Jeff Shaw

COVID-19 broke seniors’ trust, and successful communities must repair it. By Raj Shah, CareSafely Running a seniors housing business is an inherently risky proposition. As an operator, you are trusted with caring for residents and patients with complex and persistent medical, physical and psychological conditions. Residents (current and future) and their families place significant trust in your organization to have appropriate safety processes and systems in place. In their minds, safety is non-negotiable. Food menus, building décor, amenities and social activities are all second-order priorities compared to basic safety. The …

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IllinoisNewsOperationsPeople

Anthem Memory Care Appoints Allison Rackow as Executive Director of Community in Oak Lawn, Illinois

by Jeff Shaw

OAK LAWN, Ill. — Anthem Memory Care has named Allison Rackow as executive director of Grace Point Place, an Anthem community in Oak Lawn, a suburb of Chicago. Rackow previously was executive director at nearby Sunrise Senior Living of Palos Park. She has also served as associate executive director for Sunrise at Fountain Square as well as executive director at ResCare Premier. Rackow earned her master’s degree in social work from Southern Illinois University Carbondale and a bachelor’s degree in social work from University of Wisconsin-Whitewater.

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Company NewsNewsOperations

Discovery Senior Living Launches Centralized Contact Center to Streamline Sales

by Jeff Shaw

BONITA SPRINGS, Fla. — Owner-operator Discovery Senior Living has launched a centralized contact center at its Bonita Springs home office. The center will position a team of inside sales specialists who will engage with all new prospects, create more detailed customer profiles and share information based on each prospect’s specific needs and desires. Specialists will then facilitate direct connections with senior lifestyle counselors from the Discovery Senior Living communities that interest them. Discovery expects the move increase the percentage of documented leads, improve gathering of contact information, grow the provider’s …

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